Returns & Refund Policy
Returns & Refund
Our policy lasts 15 days. If 15 days have gone by since you have received your product, unfortunately we can’t offer you a refund or exchange.
Returns - To be eligible for a return, we only ask for pictures of product and packing slip. After you've submitted the problem report, our team will investigate the issue to determine the cause and provide the solution. If the error is on our side(misprinting, broken/damaged/defective items) - we offer a reshipment.We do not offer size exchange - choosing the correct size is up to your customer.
After you've submitted the problem report, our team will investigate the issue to determine the cause and provide the solution. If the error is on our side(misprinting, broken/damaged/defective items),In most cases we make reshipment, Only if there are subsequent issues with the replacement will a refund be provided.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The following items are made to order, we only make reshipment for these items in case they are broken or damaged. Unfortunately we don't offer a refund on these items.
- Necklaces & bangles with pendant designs
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.